(312) 952-8361 vacation@wayarentals.net

Frequently Asked Questions

Q. How do I go about reserving a property?
A. You can call us at 312-952-8361, Email us at vacation@wayarentals.com, or reserve a property online.  An online reservation is not confirmed until you speak with someone in our office to make sure the property fits your group’s needs. Your reservation is not fully confirmed until payment is received and you have signed the rental agreement.

Q.  What times can someone be reached at Waya Rentals?
A.  We are open 10am to 6pm EST every day of the week. Best way to contact us is via email or call directly at 312-952-8361. Remember these times only apply to contact via phone as our office house differ depending on the day and the time of year.

Q. What types of payment do you accept?
A. We accept Visa, Master Card, and Discover card. Half of your total payment is due which includes taxes and cleaning fees when you reserve your rental along with the signed rental form, and the remaining half is due approximately 30 days before your stay.

Q. What time is check-in and check-out?
A. Check in time is at 4 EST and check out is at 10 EST. These times are strictly enforced as the cleaners do need time to get in before the next rental. During the fall and winter months we can be a little more flexible so just ask.

Q. How do I go about checking into our property?
A. During the peak time frame (Memorial Day-Labor Day) we ask all of our guests to come to our office at 225 N. Whittaker Street, unit #5 in downtown New Buffalo to pick up and drop off property keys. If you plan on arriving to the property after our business hours, please let us know so we can arrange a key drop off. During the Fall and Winter months key pick up may be at the office or a key may be left at the home in a secured lock box.

Q. Where are you located and what are your office hours?
A. Waya Rentals has a main office at 225 N. Whittaker Street, unit #5. New Buffalo Michigan. Please make sure to call us at 312-952-8361 before heading over especially in the off season as we may be out running errands.

Q. What is your fax number?
A. Our fax number is (1-844-270-1515)

Q. What can we expect at the property?
A. All of our homes are unique so please make sure you familiarize yourself with the home prior to arrival.

Q.  What is supplied at the property for our stay?
A.  Waya Rentals provides two rolls of toilet paper per bathroom, two rolls of paper towels, a small number of kitchen garbage bags, hand soap, and detergent.  It is best to arrive at the property and inventory what you need and buy from a local grocery or bring what you need.  There are many times where the home will have extra supplies left from previous guests.  We do not provide condiments and spices for health and safety reasons.

Q. What is your cancellation policy?
A. The deposit is refundable less a $200 cancellation fee if cancelled 60 days prior to the agreed upon arrival date. NO refunds are given if cancellation is received less than 60 days prior to the agreed upon arrival date, unless we re – rent the property for the dates then only the $200 cancellation applies. There is no refund for early departure.

Q. Can we have extra family or friends to the property?
A. The occupant limit for each property is listed on the website for that specific home. Please be considerate of the property and homeowner and do not exceed this number to include short periods of time. If you do, you will be in violation of your contract and we may be compelled to void it and or we reserve the right to keep your $1000 security deposit. Also, if staying in an association, extra people are not permitted to use the association pool or facilities at any time.

Q. Is smoking allowed at the property?
A. Smoking is not allowed inside any of our properties. If you smoke outside, we do not tolerate cigarette butts in the yard or around the home. If you smoke inside the home, fines may be levied and your $1000 security deposit will not be returned.

Q. Are pets allowed?
A. Pets are allowed at some properties and this is detailed on each property page. You can search our website for dog friendly vacation rentals.

Subscribe To Our Mailing List

Subscribe To Our Mailing List

Keep Informed!  Get the first word on seasonal promotions and learn when new vacation properties become available.

You have Successfully Subscribed!