Frequently Asked Questions

Q. How do I go about reserving a property?

A. Reserve property online. If you have questions, or concerns regarding group size e-mail us at An online reservation is not confirmed until the rental agreement is signed and payment is received.

Q.  What times can someone be reached at WAYA Rentals?
A.  We are open 10 am to 6 pm EST every day of the week. The best way to contact us is via email or call directly at 312-952-8361. Remember these times only apply to contact via phone as our office house differs depending on the day and the time of year.

Q. What types of payment do you accept?
A. We accept Visa, Master Card, Discover Card, Venmo, and Zelle. A 25% booking deposit is required to hold all reservations. This fee is charged automatically to the credit card on file at the time of booking. Complete payment must be made for the total rental amount 30 days prior to the arrival date. Guests have the option of making the final payment via credit card, Venmo, or Zelle. If paying the final payment (balance due) using the credit card on file, there will be a 3% credit card processing fee added to the amount due. To avoid this administrative fee, the final payment may be made by Venmo or Zelle. Payment via Venmo or Zelle must be received prior to the automatic billing date or the credit card on file will be charged automatically to include the additional 3% processing fee. Once payment is made by credit card, no other form of payment can be accepted.

  • To use Zelle, send payment to
  • To use Venmo, our address is @wayarentals

** Late payments will have an additional $25 charge added to the balance owed. **

Q. What time are check-in and check-out?
A. Check-in time is at 4 EST and check-out is at 10 EST. These times are strictly enforced as the cleaners do need time to get in before the next rental. During the fall and winter months we can be a little more flexible so just ask.

Q. How do I go about checking into our property?
A. Welcome package will be e-mailed to you approximately four days before your stay with a lockbox code, so you can obtain a key to home.

Q. What can we expect at the property?
A. All of our homes are unique so please make sure you familiarize yourself with the home prior to arrival.

Q.  What is supplied at the property for our stay?
A.  Waya Rentals provides two rolls of toilet paper per bathroom, two rolls of paper towels, a small number of kitchen garbage bags, hand soap, and detergent.  It is best to arrive at the property and inventory what you need and buy from a local grocery or bring what you need.  There are many times where the home will have extra supplies left from previous guests.  We do not provide condiments and spices for health and safety reasons.

Q. What is your cancellation policy?
A. The deposit will be fully refunded if the reservation is canceled at least 60 days prior to the agreed-upon arrival date. If the cancellation is received between 60 and 30 days before the agreed-upon arrival date, an amount equal to 50% of the total rental fee will be charged. No refund will be provided for cancellations made less than 30 days prior to the agreed-upon arrival date. Additionally, there will be no refund in the event of an early departure.

Q. Can we have extra family or friends at the property?
A. The occupant limit for each property is listed on the website for that specific home. Please be considerate of the property and homeowner and do not exceed this number to include short periods of time. If you do, you will be in violation of your contract and we may be compelled to void it. Also, if staying at a property that is governed by a homeowners association, no additional people are permitted to use the association pool or facilities.

Q. Is smoking allowed at the property?
A. Smoking is not allowed inside any of our properties. If you smoke outside, we do not tolerate cigarette butts in the yard or around the home. If you smoke inside the home, a financial penalty may be levied.

Q. Are pets allowed?
A. Pets are allowed at some properties and this is detailed on each property page. You can search our website for dog-friendly vacation rentals.