Frequently Asked Questions

Q. How do I go about reserving a property?

A. Reserve property online. If you have questions, or concerns regarding group size e-mail us at An online reservation is not confirmed until the rental agreement is signed and payment is received.

Q.  What times can someone be reached at WAYA Rentals?
A.  We are open 10 am to 6 pm EST every day of the week. The best way to contact us is via email or call directly at 312-952-8361. Remember these times only apply to contact via phone as our office house differs depending on the day and the time of year.

Q. What types of payment do you accept?
A. We accept Visa, Master Card, Discover Card, Venmo, and Zelle. At time of booking a 25% deposit is required to secure reservations, calculated as 25% of the nightly rate, taxes, and cleaning fee, minus the damage insurance. Damage insurance is charged in full at time of booking, making the total deposit equal to 25% plus the damage insurance. These fees are automatically charged on our end to your card on file at time of booking. The final payment is due 35 days before your arrival date. Guests can pay the final payment using the credit card on file, Venmo, or Zelle. If paying with the credit card on file, an additional 3% Convenience Fee applies. Please be advised the card on file will be charged to include the 3% Convenience Fee if payment is not received 30 days prior to your arrival/due date. To avoid the convenience fee, guests may use Venmo or Zelle, as long as payment is received before the 30 day automatic billing date.

  • To use Zelle, send payment to
  • To use Venmo, our address is @wayarentals

** Late payments will have an additional $25 charge added to the balance owed. **

Q. What time are check-in and check-out?
A. Check-in time is at 4 EST and check-out is at 10 EST. These times are strictly enforced as the cleaners do need time to get in before the next rental. During the fall and winter months we can be a little more flexible so just ask.

Q. How do I go about checking into our property?
A. Welcome package will be e-mailed to you approximately four days before your stay with a lockbox code, so you can obtain a key to home.

Q. What can we expect at the property?
A. All of our homes are unique so please make sure you familiarize yourself with the home prior to arrival.

Q.  What is supplied at the property for our stay?
A.  Waya Rentals provides two rolls of toilet paper per bathroom, two rolls of paper towels, a small number of kitchen garbage bags, hand soap, and detergent.  It is best to arrive at the property and inventory what you need and buy from a local grocery or bring what you need.  There are many times where the home will have extra supplies left from previous guests.  We do not provide condiments and spices for health and safety reasons.

Q. What is your cancellation policy?
A. The deposit will be fully refunded if the reservation is canceled 30 days before check-in; 50% refund 14-30 days before check-in. No refund will be provided for cancellations made less than 14 days prior to the agreed-upon arrival date. Additionally, there will be no refund in the event of an early departure.

Q. Can we have extra family or friends at the property?
A. The occupant limit for each property is listed on the website for that specific home. Please be considerate of the property and homeowner and do not exceed this number to include short periods of time. If you do, you will be in violation of your contract and we may be compelled to void it. Also, if staying at a property that is governed by a homeowners association, no additional people are permitted to use the association pool or facilities.

Q. Is smoking allowed at the property?
A. Smoking is not allowed inside any of our properties. If you smoke outside, we do not tolerate cigarette butts in the yard or around the home. If you smoke inside the home, a financial penalty may be levied.

Q. Are pets allowed?
A. Pets are allowed at some properties and this is detailed on each property page. You can search our website for dog-friendly vacation rentals.