Q. How do I go about reserving a property?
A. Reserve property online. If you have questions, or concerns regarding group size e-mail us at email@example.com. An online reservation is not confirmed until rental agreement is signed and payment is received.
Q. What times can someone be reached at WAYA Rentals?
A. We are open 10am to 6pm EST every day of the week. Best way to contact us is via email or call directly at 312-952-8361. Remember these times only apply to contact via phone as our office house differ depending on the day and the time of year.
Q. What types of payment do you accept?
A. We accept Visa, Master Card, Discover card and checks. A 25% booking deposit is required to hold all reservations. This fee is is charged automatically to credit card on file at time of booking. Complete payment must be made for the total rental amount 30 days prior
to arrival date. Guests have the option of making the final payment via credit card or by check. If paying final payment (balance due) using the credit card on file, there will be 2.5% credit card processing fee added to the amount due. To avoid this administrative fee, final payment may be made by check. Check payment must be received prior to the automatic billing date or the credit card on file will be charged automatically to include the additional 2.5% processing fee. Once payment is made by credit card, no other form of payment can be accepted.
Q. What time is check-in and check-out?
A. Check in time is at 4 EST and check out is at 10 EST. These times are strictly enforced as the cleaners do need time to get in before the next rental. During the fall and winter months we can be a little more flexible so just ask.
Q. How do I go about checking into our property?
A. Welcome package will be e-mailed to you approximately four days before your stay with a lockbox code, so you can obtain key to home.
Q. Where are you located and what are your office hours?
A. Waya Rentals has a main office at 225 N. Whittaker Street, unit #5. New Buffalo Michigan. Please make sure to call us at 312-952-8361 before heading over especially in the off season as we may be out running errands.
Q. What is your fax number?
A. Our fax number is (1-844-270-1515)
Q. What can we expect at the property?
A. All of our homes are unique so please make sure you familiarize yourself with the home prior to arrival.
Q. What is supplied at the property for our stay?
A. Waya Rentals provides two rolls of toilet paper per bathroom, two rolls of paper towels, a small number of kitchen garbage bags, hand soap, and detergent. It is best to arrive at the property and inventory what you need and buy from a local grocery or bring what you need. There are many times where the home will have extra supplies left from previous guests. We do not provide condiments and spices for health and safety reasons.
Q. What is your cancellation policy?
A. The deposit is refundable less a $200 cancellation fee if cancelled 60 days prior to the agreed upon arrival date. NO refunds are given if cancellation is received less than 60 days prior to the agreed upon arrival date, unless we re – rent the property for the dates then only the $200 cancellation applies. There is no refund for early departure.
Q. Can we have extra family or friends to the property?
A. The occupant limit for each property is listed on the website for that specific home. Please be considerate of the property and homeowner and do not exceed this number to include short periods of time. If you do, you will be in violation of your contract and we may be compelled to void it and or we reserve the right to keep your $1000 security deposit. Also, if staying in an association, extra people are not permitted to use the association pool or facilities at any time.
Q. Is smoking allowed at the property?
A. Smoking is not allowed inside any of our properties. If you smoke outside, we do not tolerate cigarette butts in the yard or around the home. If you smoke inside the home, fines may be levied and your $1000 security deposit will not be returned.
Q. Are pets allowed?
A. Pets are allowed at some properties and this is detailed on each property page. You can search our website for dog friendly vacation rentals.